Learner Guide-FSKWTG005 Write simple workplace formatted texts 22477VIC Units of competency CHCCCS019 Recognise

Units of competency CHCCCS019 Recognise and respond to crisis situations CHCCCS028 Provide client-centred support to people in crisis CHCCCS003 Increase the safety of individuals at risk of suicide * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEASS311 Contribute to assessment TAEDEL311 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective Units BSBINS309 Maintain business records TLIC0031 Apply low risk car driving behaviours TLIC1051 Operate commercial vehicle TLIL2060 Complete induction to the transport industry TLIL4009 Manage personal work priorities and professional development TLIM0008 Conduct car driver training TLIM0016 Develop low risk car driving behaviours in others * We can develop additional elective units that are not listed on request (Please contact us for further information)

identify and rectify telecommunications network faults ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN202 Use hand and power tools ICTWOR308 Provide customer service to telecommunications customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTWK201 Work effectively with others SITHIND006 Source and use information on the hospitality industry SITHIND007 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM007 Show social and cultural sensitivity SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRCCCS002 Provide and promote services to pharmacy customers SIRCDIS001 Assist customers with prescriptions SIRCIND001 Work effectively in a community pharmacy SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines SIRCINF001 Use pharmacy practices for infection control SIRCPPA005 Assist customers with cough and cold relief products SIRCPPA006 Assist customers with skin and anti-fungal products SIRCPPA008 Assist customers with products for gastro-intestinal conditions SIRCPPA009 Assist customers with allergy relief products SIRCPPA010 Assist customers with analgesic and anti-inflammatory products HLTWHS001 Participate in workplace health and safety Elective units HLTAAP001 Recognise healthy body systems SHBBCCS001 Advise on beauty products and services SHBBMUP002 Design and apply make-up SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Learner Guide-FSKWTG005 Write simple workplace formatted texts 22477VIC Units of competency CHCCCS019 RecogniseOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce