SCORM Compliant Package-PUAFER001 Identify, prevent and report potential facility emergency situations Learner Guide procedures and programs to meet

procedures and programs to meet legislative requirements Elective units BSBCUS402 Address customer needs Group A BSBMGT401 Show leadership in the workplace Group A BSBMKG419 Analyse consumer behaviour Group A BSBWOR403 Manage stress in the workplace Group A BSBHRM405 Support the recruitment

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTICT438 Select

legislation and regulations in financial planning FNSFPL622 Conduct financial planning analysis and research FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC511 Conduct financial product research to support product recommendations FNSPRM611 Monitor and review organisational system compliance with legislation and regulations Electives FNSFPL620 Prepare advice in insurance broking FNSRSK512 Assess risks FNSRSK612 Determine and manage risk exposure strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

emotional and physical wellbeing HLTWHS001 Participate in workplace health and safety Elective units CHCCCS019 Recognise and respond to crisis situations CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS020 Respond effectively to behaviours of concern

Core units CPCCCM2012 Work safely at heights CPCCCM3003 Work safely around electrical sources

SCORM Compliant Package-PUAFER001 Identify, prevent and report potential facility emergency situations Learner Guide procedures and programs to meet* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.