Unit Knowledge Guide-MSS403012 Facilitate change in a competitive systems and practices environment CPP aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people If you require RPL Kits with comprehensive benchmarking

Units of competency HLTWHS006 Manage personal stressors in the work environment CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care * We can develop additional elective units that are not listed on request (Please contact us for further information)

specifications

policies and procedures in the construction industry CPCSHP3001 Fabricate shopfitting components using CNC machines CPCSHP3002 Fabricate and assemble shopfront structures CPCSHP3003 Assemble and install shopfront structures CPCSHP3004 Assemble internal shopfitting units and prepare for transport CPCSHP3005 Apply and trim decorative additions to shopfittings and components CPCSHP3007 Install prefabricated internal shopfitting units CPCSHP3008 Install internal shop walls and fixtures Elective units CPCSHP3006 Prepare shopfittings and surfaces and apply liquid finishes CPCSHP3009 Demolish shopfronts and bulkheads CPCSHP3010 Prepare shop floors for new coverings CPCCWC3004 Install suspended ceilings CPCCCM2010 Work safely on scaffolding higher than two metres CPCCCM3005 Calculate costs of construction work * We can develop additional elective units that are not listed on request (Please contact us for further information)

monitor and evaluate nursing care HLTENN039 Apply principles of wound management HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN041 Apply legal and ethical parameters to nursing practice HLTENN042 Implement and monitor care for a person with mental health conditions HLTENN043 Implement and monitor care for a person with acute health conditions HLTENN044 Implement and monitor care for a person with chronic health conditions HLTENN045 Implement and monitor care of the older person HLTENN047 Apply nursing practice in the primary health care setting HLTENN068 Provide end of life care and a palliative approach in nursing practice HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS002 Follow safe work practices for direct client care Elective units BSBLDR414 Lead team effectiveness BSBPEF402 Develop personal work priorities CHCCOM005 Communicate and work in the health or community services HLTAID011 Provide First Aid HLTWHS003 Maintain work health and safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-MSS403012 Facilitate change in a competitive systems and practices environment CPP aggressive or abusive customer SIRCDIS002Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner