Learner Guide-BSBCUE405 Survey stakeholders to gather and record information SCORM Units of competency CHCCCS020 Respond

Units of competency CHCCCS020 Respond effectively to behaviours of concern CHCCCS009 Facilitate responsible behaviour CHCAGE005 Provide support to people living with dementia CHCCCS008 Develop strategies to address unmet needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services If you require RPL Kits with comprehensive benchmarking

safety and wellbeing of students CHCEDS046 Support student literacy learning CHCEDS047 Assist in facilitation of student learning CHCEDS048 Work with students in need of additional learning support CHCEDS051 Facilitate learning for students with disabilities CHCEDS056 Provide support to students with autism spectrum disorder CHCEDS058 Support the implementation of behaviour plans CHCPRP003 Reflect on and improve own professional practice CHCPRT001 Identify and respond to children and young people at risk Elective Units CHCDIS004 Communicate using augmentative and alternative communication strategies CHCPRP001 Develop and maintain networks and collaborative partnerships HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS001 Participate in workplace health and safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCYS407 Gather

Learner Guide The learner guide meets training package criteria and is developed in a logical order

Learner Guide-BSBCUE405 Survey stakeholders to gather and record information SCORM Units of competency CHCCCS020 RespondOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce