Learner Guide-TLII0005 Apply customer service skills NWP Units of competency SIRXECM003 Design

Units of competency SIRXECM003 Design an ecommerce site SIRXMKT007 Develop a digital marketing plan SIRXMKT006 Develop a social media strategy SIRXCEG007 Develop online customer service standards SIRXSTR001 Develop an ecommerce strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

sew and net meat * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and well-being education CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS016 Respond to client needs CHCDEV004 Confirm developmental status * We can develop additional elective units that are not listed on request (Please contact us for further information)

data and internet protocol network solutions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR124 Diagnose and repair compression ignition engine management systems AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURTTA118 Develop and carry out diagnostic test strategies AURTTE104 Inspect and service engines AURTTF003 Overhaul diesel fuel injection system components AURTTF102 Inspect and service diesel fuel injection systems AURTTF105 Diagnose and repair engine forced-induction systems AURTTK001 Use and maintain measuring equipment in an automotive workplace AURTTK102 Use and maintain tools and equipment in an automotive workplace Electives AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURHTE001 Remove and install heavy vehicle engine assemblies AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURTTA104 Carry out servicing operations AURTTA113 Diagnose and repair hydraulic systems AURTTC103 Diagnose and repair cooling systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-TLII0005 Apply customer service skills NWP Units of competency SIRXECM003 DesignOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce