SCORM Compliant Package-MEM07005 Perform general machining UEP An assessment tool is comprised

An assessment tool is comprised of a number of components which ensure assessment is conducted in a manner that is fair

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency ICPPRN3930 Set up for basic relief printing ICPPRN4510 Set up for complex relief printing ICPPRN2880 Produce basic relief printed product ICPPRN3940 Produce complex relief printed product * We can develop additional elective units that are not listed on request (Please contact us for further information)

AURLTJ102 Remove

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-MEM07005 Perform general machining UEP An assessment tool is comprised* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.