SCORM Compliant Package-CPCPWT3021 Set out and install water services Qualification repair and refurbishment MEM21004 Clean

repair and refurbishment MEM21004 Clean watch and clock components MEM21005 Diagnose faults in quartz watches MEM21006 Service quartz watches MEM21007 Service complex quartz watches MEM21008 Service mechanical watches MEM18003 Use tools for precision work MEM21021 Restore clockwork mechanisms MEM21022 Manufacture watch and clock components MEM21023 Plan

Units of competency BSBINS603 Initiate and lead applied research FWPCOT6208 Manage innovative thinking and practice in the forest and wood products industry TLIE4006 Collect

system and software faults Group C BSBSUS501 Develop workplace policy and procedures for sustainability Group D ICTTEN417 Install

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements BSBITU312 Create electronic presentations BSBITU309 Produce desktop published documents BSBITU304 Produce spreadsheets BSBWRT301 Write simple documents BSBITU303 Design and produce text documents BSBCMM301 Process customer complaints BSBITU307 Develop keyboarding speed and accuracy Additional electives BSBPRO301 Recommend products and services BSBSUS401 Implement and monitor environmentally sustainable work practices BSBINN301 Promote innovation in a team environment BSBINM301 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CPCPWT3021 Set out and install water services Qualification repair and refurbishment MEM21004 Clean* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.