Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices UEP Units of competency PSPINV002 Conduct

Units of competency PSPINV002 Conduct an investigation PSPINV001 Plan and initiate an investigation PSPINV003 Finalise an investigation If you require RPL Kits with comprehensive benchmarking

Core units BSBCMM401 Make a presentation BSBCRT401 Lead effective workplace relationships BSBMGT407 Apply digital solutions to work processes BSBMKG417 Apply marketing communication across a convergent industry BSBMKG418 Develop and apply knowledge of marketing communication industry Elective units BSBFIA412 Report on Financial Activity BSBADM405 Organise Meetings BSBADV404 Schedule Advertisements BSBMKG413 Promote products and services BSBPRO401 Develop product knowledge BSBWRT401 Write complex documents BSBRES411 Analyse and present research information * We can develop additional elective units that are not listed on request (Please contact us for further information)

legislation and regulations in financial planning FNSFPL622 Conduct financial planning analysis and research FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC511 Conduct financial product research to support product recommendations FNSPRM611 Monitor and review organisational system compliance with legislation and regulations Electives FNSFPL620 Prepare advice in insurance broking FNSRSK512 Assess risks FNSRSK612 Determine and manage risk exposure strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURTTL003 Install CNG fuel systems AURTTL001 Inspect and service CNG fuel systems AURTTL002 Diagnose and repair CNG fuel systems If you require RPL Kits with comprehensive benchmarking

Units of competency BSBLDR602 Provide leadership across the organisation CUAPPM515 Develop

Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices UEP Units of competency PSPINV002 ConductOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner