SCORM Compliant Package-CPCCBC4031 Process client requirements Session Plan engaging and compliant classroom or

engaging and compliant classroom or webinar delivery of the qualification

Units of competency MSS017010 Determine process loss through mass or energy balancing * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Group C BSBWOR301 Organise personal work priorities and development Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain pipeline stations and equipment PMAOPS222 Operate and monitor pumping systems and equipment PMAOPS223 Operate and monitor valve systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CPCCBC4031 Process client requirements Session Plan engaging and compliant classroom or* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.