Unit Knowledge Guide-SITXCOM009 Address protocol requirements Certificate III Core units BSBCUS501 Manage quality

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems If you require RPL Kits with comprehensive benchmarking

CPCCCA3001A Carry out general demolition of minor building structures

diseases and disorders AHCSOL305 Prepare growing media AHCWRK315 Respond to emergencies AHCWRK320 Apply environmentally sustainable work practices HLTAID011 Provide first aid TLIA0015 Organise receival and despatch operations TLID0016 Operate a forklift * We can develop additional elective units that are not listed on request (Please contact us for further information)

selection and induction of staff BSBLDR402 Lead effective workplace relationships BSBWHS401 Implement and monitor WHS policies

Core units AHCARB508 Identify

Unit Knowledge Guide-SITXCOM009 Address protocol requirements Certificate III Core units BSBCUS501 Manage qualityOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner