Assessment Kit-CPCCBC4031 Process client requirements Certificate IV Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCAGB405 Analyse and interpret production data AHCAGB406 Keep financial records for primary production business AHCWHS402 Maintain workplace health and safety processes Electives AHCBIO401 Plan and implement a biosecurity program AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCWRK404 Implement quality assurance procedures AHCWRK409 Supervise work routines and staff performance BSBCMM411 Make presentations BSBESB406 Establish operational strategies and procedures for new business ventures BSBESB407 Manage finances for new business ventures BSBFIN401 Report on financial activity BSBLDR414 Lead team effectiveness * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOR2203 Follow environmental care procedures FWPCOT3314 Comply with soil and water protection AHCSAW304 Implement erosion and sediment control measures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMGT005 Facilitate workplace debriefing and support processes CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCBUS516 Develop and review a business plan MSMENV272 Participate in environmentally sustainable work practices FBPTEC5003 Design an artisan food production facility * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-CPCCBC4031 Process client requirements Certificate IV Units of competency SIRXCEG002 AssistOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of