Assessment Kit-SITXCCS016 Develop and manage quality customer service practices CPC Core units AHCBIO303 Apply biosecurity

Core units AHCBIO303 Apply biosecurity measures AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Elective units AHCBIO301 Identify and report signs of unusual disease or pest AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Our self-study guide supports your learners in understanding the underpinning knowledge of the training package

Core units AVIB0002 Inspect and report on aerodrome serviceability AVIB0003 Inspect and report on serviceability of aerodrome lighting systems AVIB0004 Inspect and report on obstacle limitation surfaces AVIC0001 Drive on the airside AVIE0004 Conduct radio procedures in an aviation operational environment AVIF0034 Apply aviation work health and safety procedures AVIF0035 Manage human factors in aviation operations AVIF0045 Facilitate the safety of aerodrome works and works site access AVIG0002 Lead a work team or group in a controlled environment Electives BSBLDR301 Support effective workplace relationships BSBOPS301 Maintain business resources BSBOPS402 Coordinate business operational plans BSBPEF301 Organise personal work priorities BSBSUS211 Participate in sustainable work practices BSBTWK201 Work effectively with others * We can develop additional elective units that are not listed on request (Please contact us for further information)

sealants and adhesives AURTTA118 Develop and carry out diagnostic test strategies AURTTK102 Use and maintain tools and equipment in an automotive workplace Electives AURETR124 Diagnose and repair compression ignition engine management systems AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURKTA005 Inspect

modify and verify coaxial and structured communication copper cabling UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures Elective units BSBOPS203 Deliver a service to customers HLTAID009 Provide cardiopulmonary resuscitation CPCWHS1001 Prepare to work safely in the construction industry UEEDV0004 Install and modify optical fibre performance data communication cabling UEEDV0006 Install underground communication cables UEEDV0009 Select and arrange data and voice equipment for local area networks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SITXCCS016 Develop and manage quality customer service practices CPC Core units AHCBIO303 Apply biosecurityOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of