Learning and Assessment Kit-SITXHRM007 Coach others in job skills LGA Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

evaluate and control food safety hazards FBPPPL3003 Participate in improvement processes FBPPPL4007 Manage internal audits FBPTEC4001 Determine handling processes for perishable food items FBPTEC4002 Apply principles of food packaging FBPTEC4004 Apply basic process engineering principles to food processing FBPTEC4005 Apply an understanding of food additives FBPTEC4006 Apply an understanding of legal requirements of food production FBPTEC4008 Participate in product recalls * We can develop additional elective units that are not listed on request (Please contact us for further information)

specifications

identify and rectify telecommunications network faults ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN202 Use hand and power tools ICTWOR308 Provide customer service to telecommunications customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDEV001 Confirm client developmental status CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRT001 Identify and respond to children and young people at risk CHCPRT003 Work collaboratively to maintain an environment safe for children and young people CHCPRT005 Work within a practice framework HLTWHS001 Participate in workplace health and safety Elective units CHCEDU009 Provide parenting

Learning and Assessment Kit-SITXHRM007 Coach others in job skills LGA Units of competency SITXCCS007 EnhanceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to