Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Vocational Placement Kit (Skill Set) Units of competency TAEASS402 Assess

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEASS502 Design and develop assessment tools TAEASS403 Participate in assessment validation If you require RPL Kits with comprehensive benchmarking

aerosols and gels (PLAGs) AVIO0006 Conduct vehicle search for access to security sensitive areas AVIF0015 Apply awareness of dangerous goods and hazardous substances in the transport security environment CPPSEC3121 Control persons using empty hand techniques CPPSEC3128 Conduct security screening using walk-through metal detection equipment CPPSEC3130 Conduct security screening using hand-held metal detectors If you require RPL Kits with comprehensive benchmarking

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTCBL333 Install aerial cable for communications applications ICTCBL248 Install and terminate hard-line coaxial cable ICTTEN312 Install telecommunications network equipment If you require RPL Kits with comprehensive benchmarking

the identification and support of learners’ Language

Core units SITTGDE001 Interpret aspects of local Australian Indigenous culture SITXWHS001 Participate in safe work practices Elective units SITXFSA001 Use hygienic practices for food safety BSBSUS201 Participate in environmentally sustainable work practices SITXFSA002 Participate in safe food handling practices BSBWOR203 Work effectively with others

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Vocational Placement Kit (Skill Set) Units of competency TAEASS402 AssessOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner