Learning and Assessment Kit-AHCOCM301 Provide information on Aboriginal and/or Torres Strait Islander Peoples' cultural practice AMP Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace BSBFIM601 Manage finances BSBMGT517 Manage operational plan BSBMGT617 Develop and implement a business plan SITXCCS008 Develop and manage quality customer service practices SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXFIN005 Manage physical assets SITXGLC001 Research and comply with regulatory requirements SITXHRM003 Lead and manage people SITXHRM004 Recruit

assemble and dismantle utilities industry components UEECD0043 Solve problems in direct current circuits UEECO0007 Participate in electronics and communications work and competency development activities UEEEC0028 Fault find and repair complex power supplies UEEEC0060 Repairs basic electronic apparatus faults by replacement of components UEEEC0063 Solve fundamental electronic communications system problems UEEEC0066 Troubleshoot amplifiers in an electronic apparatus UEEEC0067 Troubleshoot basic amplifier circuits UEEEC0069 Troubleshoot digital sub-systems UEEEC0074 Troubleshoot resonance circuits in an electronic apparatus UEEEC0075 Troubleshoot single phase input d

Units of competency MSTGN3003 Estimate and cost job SITXCCS006 Provide service to customers AHCMER401 Coordinate customer service and networking activities AHCMER301 Process customer complaints AHCMER407 Provide irrigation sales and service MEM12024 Perform computations SIRXCEG003 Build customer relationships and loyalty SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTCYS604 Implement best practices for identity management ICTCYS606 Evaluate an organisation

evaluate and apply current industry specific technologies to meet industry standards Group D ICTICT401 Determine and confirm client business requirements ICTTEN416 Install

Learning and Assessment Kit-AHCOCM301 Provide information on Aboriginal and/or Torres Strait Islander Peoples' cultural practice AMP Core units BSBDIV501 Manage diversityOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to