SCORM Compliant Package-CHCFAM003 Support people to improve relationships AUM present and debate ideas BSBMKG433

present and debate ideas BSBMKG433 Undertake marketing activities BSBMKG435 Analyse consumer behaviour BSBMKG439 Develop and apply knowledge of communications industry BSBWRT411 Write complex documents Elective units BSBMKG432 Research international markets Group A BSBMKG434 Promote products and services Group A BSBMKG437 Create and optimise digital media Group A BSBOPS404 Implement customer service strategies Group B BSBTEC303 Create electronic presentations Group B BSBTWK503 Manage meetings Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

forming and shaping techniques MEM05012 Perform routine manual metal arc welding MEM05014 Monitor quality of production welding/fabrications MEM05049 Perform routine gas tungsten arc welding MEM05050 Perform routine gas metal arc welding MEM05052 Apply safe welding practices MEM12007 Mark off/out structural fabrications and shapes MEM18055 Dismantle

set up and test computing devices UEECS0022 Install and configure a client computer operating system and software UEECS0029 Set up and configure basic local area network (LAN) UEECS0032 Support computer hardware and software for engineering applications UEECS0033 Use engineering applications software on personal computers UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures Elective units BSBOPS203 Deliver a service to customers ICTICT214 Operate application software packages UEECD0011 Comply with scheduled and preventative maintenance program processes UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECO0002 Maintain documentation UEEAS0001 Assemble electronic components UEECD0020 Fix and secure electrotechnology equipment UEECD0021 Identify and select components

SCORM Compliant Package-CHCFAM003 Support people to improve relationships AUM present and debate ideas BSBMKG433* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.